Our digital lifestyle is changing the way in which we inform ourselves, in which we read and learn. While in the past, we thought in terms of courses, learning processes had to be “organized” and we bought an entire book to gain knowledge about a topic, we are today looking for small learning nuggets that answer our problems and questions exactly. These might be YouTube videos, articles on different platforms or micro-courses on learning and knowledge portals.

In view of this, companies should aim at providing information, news, and relevant knowledge to their employees at all times, at the flick of a switch, and based on demand. More emphasis must be put on informal and social learning. Compared to formal learning systems, they are easier to manage and less complex to maintain, because they benefit from the participation of employees for the creation of knowledge and the contribution of content.

In contrast to formal learning approaches, these new solutions are not driven by HR. Technology-wise, digital learning becomes part of the digital workplace and the social intranet. Video portals as well as learning and knowledge libraries form the technical basis. They are integrated into the digital workplace in order to make all kinds and formats of content easily available. To organize the content at the same time, these technologies do not only provide knowledge in form of a library, but they also offer the possibility of compiling dossiers, learning modules and learning paths. Employees can subscribe to a certain topic and are notified automatically whenever relevant content is published. Methods of artificial intelligence are used for recommending pieces of content based on tasks and problems.

This causes a gradual shift of the responsibility for learning. Fields such as “Corporate Communication”, “Digital Business” and the departments themselves will concern themselves with knowledge transfer as well. A certain part of the responsibility for training and development will remain with HR, but ultimately only the part that is concerned with long-term skill development. The bulk of knowledge transfer will take place on the job, at the information and knowledge hub that is the digital workplace.

To learn more, watch the video above (German only)


Learning as a part of the digital workplace

About The Author
- Dr. Volker Zimmermann is executive managing director of NEOCOSMO and responsible for client consulting, projects and sales. He studied Business Administration at Saarland University and earned his doctorate with a thesis on Business Process Management. Since 1992, he focuses on innovative software technologies for digital communication, learning and work.


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